Shipping and Returns | Æltera

At Aeltera we understand the importance of a seamless shopping experience, which is why we have implemented a shipping and return policy that ensures your satisfaction.

Shipping

We strive to deliver your order as quickly as possible. Our standard delivery time is within 14 business days guaranteed through our partnered shipping carriers but some products have delivery times within 5, 7, or 10 business days. Please note that this timeframe is dependent on product's stock availability and orders may be re-routed to a different warehouse location for fulfillment which might take a little longer.

Domestic Shipping (United States & Canada) All orders ship free. Standard delivery is 5–14 business days after dispatch. Expedited options may be available at checkout depending on your location.

International Shipping We ship worldwide. International shipping rates are calculated at checkout based on your location, order weight, and carrier availability. Delivery typically takes 10-15 business days after dispatch, depending on destination and customs processing, but might take longer for some locations.

Order Processing Orders are processed within 1–4 business days. Once shipped, you'll receive a confirmation email with tracking information.

Customs & Import Duties International orders may be subject to customs fees, import duties, and taxes. These charges vary by country and are automatically calculated and added to your final order total at checkout — so there are no surprise fees upon delivery. All applicable duties and taxes are the responsibility of the customer.

Tracking All orders include tracking. You'll receive your tracking number via email once your order has been dispatched.

Returns

We want you to be completely satisfied with your purchase from Aeltera. If for any reason you are not, we offer a hassle-free return policy.

You have 30 days from the date of delivery to initiate a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return, please contact our customer support team at sos@aelterahub.com with your order details. A rep will guide you through the return process and provide you with a return shipping label, if applicable.

Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process your refund within 7 business days. Please note that the original shipping cost is non-refundable.

If you received a damaged or defective item, please contact our customer support team immediately at sos@aelterahub.com. We will arrange for a replacement or refund, depending on the availability of the product.

At Aeltera we are committed to providing you with a seamless shopping experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you.