Politique de remboursement

We want you to be completely satisfied with your purchase from Aeltera. If for any reason you are not, we offer a hassle-free return policy.

You have 30 days from the date of delivery to initiate a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

For international orders, return shipping costs are the responsibility of the customer unless the item arrives damaged or defective.

To initiate a return, please contact our customer support team at sos.aeltera@outlook.com or sos@aelterahub.com with your order details. A rep will guide you through the return process and provide you with a return shipping label, if applicable.

Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process your refund within 7 business days. Please note that the original shipping cost is non-refundable.

If you received a damaged or defective item, please contact our customer support team immediately at sos.aeltera@outlook.com or sos@aelterahub.com. We will arrange for a replacement or refund, depending on the availability of the product.

At Aeltera, we are committed to providing you with a seamless shopping experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you.